SHIPPING
 

We offer free ground shipping on all orders over $100.00. Please allow two business days after processing for your order to ship. We do our best to ship all in stock items within two business day from the time of purchase. All orders placed after 5:00 pm EST will process the next business day. Please allow up to three business days for international orders to be processed and shipped (recipient is responsible for any duties and taxes). 

All flat rate items are ship via FedEx or USPS.

All items are quality controlled and checked for any faults before they are dispatched to our customers.

Should  you receive an item that is not in perfect condition or different than what was ordered, please contact us immediately at support@mimisbyrdie.com 

Please  send all items you wish to return from an order in the same shipment  container and original packaging to ensure your return is processed as  quickly as possible.

GARMET CARE

All garments are handcrafted and should be washed delicately and with care.  Especially items with bows, pearls and outerwear. We recommend items be hand washed and air dry or washed in cold water and air dry for best  results. Please email us if you have questions on how an item should be cleaned.

SALES/DISCOUNTS

Sales, promotions or discounts cannot be applied toward any prior purchases. No exceptions.

NOTE:  Items marked as "SALE" or "SPECIAL PRICE" are final. Only exchanges for a different size will be accepted if different size is available.

*Please  note that due to variations in computer or hand-held displays, the  color of an item may not be completely accurate. If you have any  questions, please contact support@mimisbyrdie.com 

RETURNS & EXCHANGES

What Items You Can Return:

All items can be EXCHANGED or RETURNED FOR STORE CREDIT ONLY. 

We do not offer money back refunds on any purchases, unless an exception has been made by a customer service representative.

How To Return or Exchange an Item:

Please  return items in their original packaging, including: hangers, plastic wrap, hang tags on garments and dust bags. You must return the item within 14 days of receiving your purchase. A prepaid shipping label can be issued for all orders shipped within the United States. Please note,  that you will be charged for the use of our return label.

1. Please email us at support@mimisbyrdie.com or use the contact us page to request an exchange or return. We will  assign you an RMA# along with a prepaid shipping label to return your  merchandise.

2.  Complete the return form included in your order and securely repackage  your merchandise. Affix the prepaid shipping label and drop off your  package at the nearest FedEx location or FedEx dropbox. Please keep top  portion of label for your records and tracking.

If you choose not to use the prepaid label, please mail your returned item to:

Mimi's Byrdie 

PO Box 8152

Alexandria, VA 22306

3. Include in your package all original tags and a copy of the invoice with the RMA# and reason for your return or exchange.

4.  You will receive an email once your return or exchange has been  processed. Please allow 5 business days from the time we receive your  return for it to be processed.

Exchanges:

If  your clothing item is in new, unwashed and undamaged condition, you  also have the option to exchange your clothing item for a different size  or color. You will not be subject to a restocking fee, but you may  still be subject to pay return shipping.

Return Exception

Merchandise that has been worn, used, damaged or altered will not be accepted for return or exchange.

Shipping Fee

All  items returned using the prepaid return shipping label will be charged,  unless an exception is made by our customer support team. If such  shipping fee is applicable, it will be billed to your original form of  payment. We do not deduct return shipping costs from your store credit.  We do not refund the original shipping and handling paid on the order  unless the item was an exception was made by our customer support team.

FREQUENTLY ASKED QUESTIONS

What happens if I order something and it doesn’t fit?

If  your item doesn’t fit and you need a different size, please simply  return the item back to us and will ship a replacement item out within  one business day (if item is in stock).

Can I change or amend an order after it has been placed?

Yes, if your item has not yet shipped, you will be able to edit your order by calling customer service or emailing support@mimisbyrdie.com  If your item has been marked as shipped or processing for shipment, we will do our best to make any amendments (if possible).

Do you offer repair service on damaged garments?

Yes, if your item gets damaged or requires repair, please contact customer service for more information. support@mimisbyrdie.com 

Can I return an item after 14 days from the time of receiving my item?

All  items should be returned for a STORE CREDIT within 14 days of receiving  it. Returns outside this timeframe may only be accepted at the discretion of Mimi's Byrdie and may be subject to a 20% restocking fee.

Please send all items you wish to return from an order in the same shipment to  ensure your return is processed as quickly as possible.

How long does delivery take?

Delivery times will vary based on location and shipping speed selected at checkout.

Flat Rate Shipping or SmartPost Option : Estimated 2-8 Business Days ***

FedEx Ground/Home Delivery- Estimated 1-5 Business Days* 

FedEx Express Saver- 3 Business Days; Delivery by 4:30pm**

FedEx 2 Day- 2 Business Days; Delivery by 4:30pm**

FedEx Priority Overnight- Next Business Day Guaranteed; Delivery by 10:30am**

Shipping Polices

  LOST or STOLEN PACKAGES

If  your package has been confirmed via USPS delivered and you did not  receive it you must file a claim with USPS as we are not responsible for  lost or STOLEN packages.

Once  you file a claim with USPS the driver on your route will investigate to  ensure it was not accidentally delivered to the wrong address which is  the case majority of the time.

We highly recommend that you select SIGNATURE REQUIRED if you have a history of missing packages that way a person at your  address must sign and collect your package eliminating the possibility  of it being stolen.

If  you decide to file a claim through PayPal your tracking number is  automatically uploaded which will state that your package was indeed  delivered. The only time that we will resend or refund is when tracking  confirms that the package was lost/delayed DURING TRANSIT and not for  any packages that states DELIVERED in mailbox/porch/reception etc.